Contact Our Support Team

Supported Languages and Operating Hours

Support answers in English and Bahasa Malaysia. You can write in either language and the agent will reply in the same language. The team is available 24 hours a day, seven days a week. During peak periods, such as evenings and weekends, response times may be slightly longer, but the team always aims to answer every message within the timeframes listed below.

Expected Reply Times per Channel

Live chat is the fastest channel. Most messages are answered within a few minutes during normal hours. If the queue is long, the system will show your position and an estimated wait time. For the contact form, expect a reply within 24 hours. The team processes forms in the order they are received. Urgent issues should always go through live chat instead.

What to Prepare Before Opening a Chat

To speed up your first reply, have your account username ready. If the issue involves a transaction, note the approximate time of the transaction and the payment channel used, such as Touch 'n Go eWallet or bank transfer. Providing these details upfront lets the agent check your account immediately without asking for extra information. This reduces back-and-forth and helps resolve your query in the first exchange.

What Not to Send Over a Public Channel

Never send your account password, your full debit or credit card number, or any one-time verification code through live chat, the contact form, or any public message. The site will never ask for these. If an agent requests verification, they will ask for the last four digits of your card or a partial identifier only. Keep your full financial details private to protect your account.

Contact Channels and Their Best Uses

Live chat handles anything account-related: login problems, balance queries, withdrawal status, or bonus questions. The chat is inside the lobby and connects you directly to a support agent. The contact form is best when you need a written record of the conversation, for example, a dispute, a request for a policy clarification, or a follow-up on a previous ticket. Replies are sent to the email address you provide.

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